Case Studies

Comverse is a leading provider of telecom business solutions for wireless communication service providers across the globe.

The company offers innovative products portfolio designed to service over two billion subscribers and delivers its solutions in a variety of models, including cloud and hosted/SaaS services.

As a part of its ongoing efforts to provide reliable and efficient service, Comverse assisted its customers (including TMobile, Bell Canada, etc.) with upgrading the technology equipment in their facilities.

Problem
Comverse was struggling to find a single vendor, who could efficiently dispose of the old equipment being replaced across all of its locations and who would be able to go beyond the traditional pick-up service. Not only its data centers were located in remote and hard to access areas, but all of its facilities required a unique approach in accordance with specific building conditions... Read more
Solution
ICT approached this challenge in several ways and developed a custom-made solution to meet the requirements of each location. In some cases, we sent a professional technical team to help Comverse to collect HDD serial numbers on-site for auditing purposes. In others, to access Comverse data centers located in union-run buildings, which could only allow other unionized companies to enter their locations (e.g. a union high-rise building in Manhattan), we sent a union-run freight company... Read more
Result
As a result, ICT helped Comverse to remove and responsibly dispose of 350+ data cabinets, 1,000+ lb each, from 20 data center locations across the United States and Canada. Read more

Ahold is an international retailing group comprised of well-known consumer brands and quality supermarkets.

The company is headquartered in the Netherlands and operates several big-name grocery chains in the United States through its subsidiary, Ahold USA.

Ahold USA made a strategic decision to upgrade its existing POS infrastructure and needed to find a simple, reliable, and compliant way to dispose of its old equipment and other related e-waste

Problem
Among the challenges Ahold USA faced was a widespread network of locations counting 700+ individual stores across 13 states and the District of Columbia; although each individual store had only a few pallets of e-waste, the warehouse and dock space in each location was limited and very valuable; they required serialization of all equipment as well as customized invoicing and reporting. Read more
Solution
Unlike our competition in the bidding process, ICT proposed a very simple operating model for the project: we offered fixed, per-pallet charge regardless of its content, weight or measurements; we arranged all the logistics to ensure simultaneous, just-in-time pick-up covering 4-5 stores each day; we designed our invoices and reports to adhere to the company's policy; we integrated our process into their internal management software to provide real-time tracking and reporting. Read more
Result
As a result, over the past 1.5 years we successfully consolidated e-waste from 768 stores located throughout Northeast and Mid-Atlantic regions; we collected serial numbers and documented each piece of equipment; we processed 2000+ skids of e-waste, making sure obsolete equipment was properly disassembled, sorted by commodity type and recycled in a compliant manner; we identified equipment with residual value to be resold on secondary markets to partially offset the cost for Ahold USA. Thanks to our professionalism, we did not disrupt store operations and made it easy for the corporate office to work with us, thereby becoming a trusted e-waste disposal partner for Ahold USA. Read more

Takeda Pharmaceutical (previously known as Millennium Pharmaceuticals) is a leading bio-pharmaceutical company located in Cambridge, Massachusetts.

Millennium has dedicated its work to battling cancer and developing innovative drugs and treatment for cancer patients around the world. Millennium was phasing out the old technology and replacing its computer equipment with new units.

The company wanted to recover the maximum value from laptops that were no longer in use but were in good condition.

As it often happens, the condition of used equipment varied greatly from item to item thereby affecting its price in secondary IT markets.

Even best laptops with unknown quality, untested and with no warranty simply have no resale value.

That’s why Millennium needed a trusted partner to bring its used laptops to resalable condition and find potential buyers.

Problem
The asset disposition service provider that Millennium used in the past did offer money back option for the equipment it was able to resell. However, Millennium was never sure how much money it would be able to recover from a given lot. Moreover, the provider also charged the multi-layer processing fees, which Millennium had to pay upfront from its IT budget in order to get the equipment collected in the first place. As a result, the so-called “value recovery” projects often resulted in negative net return for the company. Read more
Solution
Not only ICT was able to ensure positive return for qualified equipment thanks to our technical and market expertise, but we also significantly simplified the payment structure and streamlined the collection and technical evaluation process. Most importantly, we did not require any upfront payment for the logistics or processing. In fact, we did not require any payment at all because any costs associated with the project were negligible and were offset by the recovered value. Also, we developed a simple yet flexible framework to estimate potential revenue for Millennium: we calculated payback prices based on laptop class and condition thereby making our process very transparent and predictable. Read more
Result
As a result, we were able to offer Millennium the best terms and the highest price for their laptops. To date, cooperation with ICT earned Millennium $40,000 in positive cash flow that went back to their IT department budget. And, of course, we made it very simple to work with us. This value recovery project was so successful that Millennium retained us for another four similar transactions. Read more

Akamai is the leading provider of cloud services for enterprises and corporations operating one of the world’s largest network platforms.

Being on the cutting edge of technology requires the company to continuously upgrade its IT hardware and infrastructure and leaves behind large quantities of used IT assets.

Historically, Akamai contracted one of the big-name vendors for all of its IT value recovery needs.

Problem
Despite the long-term and seemingly successful relationship with the vendor, the existing payment procedures for value recovery projects involved a complex system of processing fees and layers of deductible charges that often time resulted in negative returns on valuable equipment. Also, Akamai became increasingly concerned with delays in response time and extremely long time it took the vendor to arrange a pick-up, process each lot, and generate the report causing delays in payback time. Read more
Solution
ICT introduced its advanced value recovery solution to Akamai. We proposed a simplified pick-up and evaluation process, offered a much more transparent payment structure and guaranteed positive return on quality equipment. Being a customer-oriented company, we also appointed a dedicated account manager in charge of all interactions with Akamai, responded to any request in timely manner, and arranged express pick-up within 24-48 hours after being notified. Read more
Result
Thus, our solution helped Akamai to earn a rapid payback on used equipment and to eliminate their frustrations with disposal delays. By significantly reducing the required paperwork and minimizing payment to a single transaction, Akamai was able to put its resources to more productive work. The successful completion of the first value recovery project laid a foundation for a long-lasting, productive relationship with ICT. Subsequently, we handled three more value recovery projects for Akamai's Cambridge office and are currently working on introducing similar benefits to other Akamai's locations across the country. Read more

LogMeIn is a cloud-based service provider focusing on remote control, file-sharing, systems management, data backup, business collaboration, and on-demand customer support solutions.

ICT has become an asset disposition provider of choice for LogMeIn ever since our first transaction.

Over the years, we helped LogMeIn handle multiple projects involving e-waste disposal, surplus material removal, and network and servers equipment decommissioning.

Problem
For its most recent project, LogMeIn needed to dispose of its servers and desktop computers but did not have the necessary resources to pack or palletize the equipment. In addition, like many other companies in the tech space, LogMeIn has become increasingly concerned about the data security breaches and wanted all of its data to be destroyed on premises. Read more
Solution
Thanks to its extensive partners network, ICT was the only vendor able to offer an end-to-end solution addressing the packing, shipping, serialization, disposal and on-site HDD shredding requirements for LogMeIn. That is what we call a customizable service that is tailored to our customers' needs. Despite the complexity of the service, we completed the whole project within two weeks as was required by LogMeIn. Read more
Result
As a result, ICT one more time proved its value to LogMeIn and executed the multi-stage project flawlessly. Read more

For eight years before it was acquired by HP, 3Com partnered with ICT as its exclusive asset disposition services provider.

ICT helped 3Com solve its ongoing inventory problems by providing logistic services and handling its Bstock, subassemblies, excess of production, customer returns and RMA buffer stock across America, Europe and Asia.

Over years, ICT developed expertise in all lines of 3Com materials including enterprise and SMB networking, telecom, and security hardware as well as telephony equipment.

During its cooperation with 3Com, ICT helped the company to recover over 2 million dollars providing a continuous revenue stream from surplus and obsolete stock and eliminating the need to manage legacy technology.

Problem
During the transition of one of its product lines, 3Com needed to dispose of 47,000 legacy modems in its core channel. The company not only wanted it to be done in an environmentally responsible way, but also needed to prevent any interference with its existing distribution channels operations. Read more
Solution
ICT collected the legacy equipment from all locations and assumed all responsibility for the warranty support. We found alternative markets to resell these modems allowing 3Com to partially offset the cost of the legacy inventory. Read more
Result
As a result, none of the units ever interfered with other 3Com channels. Read more
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