Welcome to ICT store

Terms and Conditions

PLEASE READ THESE TERMS CAREFULLY. BY PLACING AN ORDER WITH US, YOU AGREE TO BE BOUND BY THESE TERMS. ONLY THESE TERMS CONSTITUTE THE AGREEMENT BETWEEN US.

ICT Customer Terms Agreement

This is a legal agreement between you and ICT Company. This Agreement states the terms and conditions upon which ICT Company offers its products and services.

TERMS:

  1. PLACING ORDERS
    Orders for our products can be placed via our web site. Purchase Order can be received by FAX or telephone Monday thru Friday from 9AM-7PM EST. PO's may also be e-mailed.
  2. MINIMUM ORDERS
    There is no minimum order.
  3. PRICING
    Pricing is displayed on our website. Quantity/Volume pricing is negotiated on a case by case basis.
  4. OUR INVENTORY
    We provide the highest quality available inventory at the most competitive price. We do not stock a regular product line. We sell out quickly and cannot guarantee that any item will remain in stock or be replenished.
  5. DOMESTIC PAYMENT
    All purchases must be paid for before they are shipped. Domestic sales are payable by bank wire transfer, credit card, COD cashier (bank) check or company check (upon approval).
  6. DOMESTIC WIRE TRANSFER PAYMENTS
    If the customer is located in the USA and would like to pay by wire transfer he can fax us his purchase order and request our wire transfer information.
  7. DOMESTIC CREDIT CARD ORDERS
    We accept Visa, MasterCard, American Express and Discover. Credit card orders shipped to the address on the file with the credit card bank information do not require extra documentation. If customer's billing and shipping addresses are not the same we might ask for more documentation from him.
  8. COD COMPANY CHECK SHIPMENTS
    We can ship COD (company check). However, our COD policy, regulated by safety guidelines established by our COD underwriter has specific requirements. All COD (company check) orders are shipped via UPS ONLY on must use the ICT Company UPS account. We do not ship orders on COD (company check) using any other carrier. Minimum of $100.00 and maximum of $5000.00 purchase amount per day per customer apply to all COD transactions. We do not accept personal checks. We reserve the right to deny any COD purchase order if it contradicts these guidelines. All customers are welcome to fax us their COD purchase order 24/7 to +1-781-324-0706.
  9. DOMESTIC NET TERMS
    We evaluate Net Terms on a case by case basis. Generally, we extend Net Terms only to the U.S. Federal, State and local Government as well as Domestic Educational Institutions. We will consider Net Terms for qualified government contractors and fortune 500 companies. Net Terms orders may be subject to approval, minimum and maximum purchase amount, net term surcharge as well as proper Purchase Order documentation.
  10. INTERNATIONAL WIRE TRANSFER PAYMENTS
    International orders are payable in U.S. dollars only and must be prepaid by wire transfer before they are shipped. International wire transfers in amount of less than $1000.00 are charged an additional $25.00 correspondent bank fee.
  11. INTERNATIONAL CREDIT CARD PAYMENTS
    We accept international credit cards for order payment. Order minimum is $250.00. The order may be subject to a maximum. We reserve rights to refuse any international credit card transaction if we consider it unsafe to process. Please note that when we are shipping the product internationally we will not be responsible for the country custom duties or taxes under any circumstances.
  12. INTERNATIONAL NET TERMS
    Net Terms are not offered on any international orders.
  13. DOMESTIC DROP SHIPPING
    No shipment will be released until all charges have been settled. We can facilitate drop ships with the following conditions:
    1. All drop shipments must be prepaid and insured. Domestic drop shipping can be prepaid by credit card or wire transfer.
    2. Customer has to sign ICT credit card authorization form and provide us with a legible copy of front and back of the credit card he is using along with a copy of the cardholder picture ID.
    Blind drop shipping is also available with a customer provided packing slip.
  14. INTERNATIONAL DROP SHIPPING
    International drop ship orders can only be prepaid by wire transfer. International handling charge will apply. All drop ships have to be prepaid and insured. We cannot blind drop ship internationally. All international orders are subject to $250.00 minimum requirements.
  15. ORDER CANCELLATIONS
    Orders cancelled before the order has left the warehouse can be cancelled free of charge.
    Orders cancelled after shipping must be returned via our RMA guidelines (see #20 and #21).
  16. RETURNS (RMA)
    Items purchased can be returned for replacement or refund within 30 days of the invoice date (except items described in #19 and #20). To initiate return please follow the return initiation procedure (# 21).
  17. REFUND POLICY FOR SHIPPING CHARGES
    Shipping charges are not refundable. On products returned for refund and shipped with Free Ground Shipping, a flat fee of $7 will be assessed.
  18. REFUNDS - 30 DAYS MONEY BACK GUARANTEE FOR ALL PURCHASES
    Within 30 days from day of purchase customer can return the order for refund. Shipping charges are the responsibility of the customer.
  19. RETURN AND REFUND POLICY ON MISUSED, VANDALIZED ITEMS AND ITEMS WITHOUT RMA NUMBER
    Packages returned without authorization will be rejected. There are no refunds, exchanges or replacements on any open software items, packages with missing parts, accessories, original box or otherwise returned incomplete, physically abused, permanently scratched, marked or otherwise vandalized items.
  20. RETURN MERCHANDISE AUTHORIZATION PROCEDURE (RMA)
    Customers have to call us to establish their RMA number. When the RMA number is issued. The customer is responsible for packaging the returned item(s) in the original box and with the original packaging. Failure to do this can result in the RMA being denied and must be shipped back within 24 hours of the RMA being generated.
  21. PACKAGING RETURNS (RMA)
    Customer must carefully pack all items to be returned, as if they were new and working (even if the customer believes the stock is not functional), in their original packaging and include all original packing materials and accessories. Failure to do so will invalidate both the RMA and any warranty. The return package label must prominently display the RMA number otherwise the shipment may be refused. The customer is responsible for the cost of shipping of any returned items except for DOA and our mistakes.
    Very Important: Nothing can be to be written on the original item box or item itself. Doing so void the Return Merchandise Authorization.
  22. LIABILITY FOR USE OF PRODUCT
    We do not guarantee any product to fit any particular use or purpose. We recommend that customer evaluate a sample unit to determine whether a product will work in his configuration. We take no responsibility for the incorrect installation of any item or adverse affect of the operation of your system. ICT is not liable for any mechanical or electrical damage, lost time, lost wages, lost revenue or any other damage arising out of the use of, or inability to use, any item sold by us. Any liability arising from the use of a defective product during the 30-day return period is limited to a refund of the purchase price of the product only.
  23. SHIPPING AND CARRIERS
    Let us know what you need. We can accommodate UPS, FedEx and common carrier and are able to provide you with preferred pricing. If the shipment is large or enterprise wide, we can quote negotiated rates with common carriers.
  24. SHIPPING ADDRESS REQUIREMENTS
    We do not ship to P.O. Boxes. US Military AFPO is the only exception.
  25. REFUSED SHIPMENTS
    If a shipment is not accepted for any reason, you are still responsible for the freight charges incurred.
  26. OUR DOMESTIC WARRANTY
    We have a one year replacement warranty for equipment that has not been physically abused, permanently scratched, marked or otherwise vandalized. The customer must go to http://www.ictcompany.com/store/rma.php and fill out the RMA form to have the request processed promptly.
  27. OUR INTERNATIONAL WARRANTY
    We have a one year replacement warranty for equipment that has not been physically abused, permanently scratched, marked or otherwise vandalized. The customer must go to http://www.ictcompany.com/store/rma.php and fill out the RMA form to have the request processed promptly.
  28. MANUFACTURERS DOMESTIC AND INTERNATIONAL WARRANTY
    Manufacturer warranties vary and we make no representation to their affect. In addition, the customer should be advised that some manufacturers' warranties do not provide coverage outside the United States.
  29. EXPORTATION OF RESTRICTED PRODUCT
    Some products may not be exported under any circumstances due to United States law restrictions. Current US law prohibits US companies from doing business with certain countries, companies and individuals for some or all products. We reserve the rights to reject any order that contradicts current US law.
  30. ARBITRATION
    Any dispute, controversy or claim arising out of, relating to or connected with any domestic sale in excess of $50,000 U.S. dollars or any international sale by ICT Company shall be settled by arbitration. The settlement of arbitration will be considered final by all parties. The arbitration shall be conducted in accordance with the American Arbitration Association Commercial Rules in effect at the time of arbitration, unless they are modified herein or by agreement of the parties. The seat of the arbitration shall be Boston, Massachusetts, United States, and the arbitration shall be conducted in the English language. One arbitrator shall conduct the arbitration. The appointing authority shall be the American Arbitration Association. The arbitration award shall be in writing and shall be final and binding on the parties and the parties have waived their right to any form of appeal insofar as such waiver can validly be made. The award may include an award of costs, including reasonable attorney fees and disbursements. Any court having jurisdiction thereof or having jurisdiction over the parties or their assets may enter judgment upon the award. This agreement is governed by the laws of Massachusetts, and may not be altered, modified or changed in any manner, except by a writing executed by each of us.

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